Change policies
MUTMA accepts returns and refunds.
to request a return or refund please contact our customer care team by emailing info@MUTMAshop.com you’ll be able to return all full price online orders.
you’ll have 15 days from the date that your order is received to request the return or refund.
Customers can exchange the product within one month of purchase or request a voucher for use in-store or a digital voucher for use online. These vouchers are valid for 60 days
the returned product must be new, in perfect conditions, without use and in its original packaging. returns that don’t meet our policy will not be accepted and will be sent back. The refund of the product will be for the same retail price stated at the moment of purchase and will be transferred to the same credit card used for the purchase. the credit on your bank account will be available within 10 days after the refund processes.
In case of choosing refund option, you should send your product back to our HQ. the shipping cost must be paid by the client. once we receive the product and check its conditions, if approved, we´ll then proceed with the refund.
refunds do not apply to sale products. you’ll be able to return any sale product for other sale products available.
if you are overseas and want to return your product, please ship it to our miami HQ. once received and checked its conditions we´ll then proceed with the return or refund depending on your request. in case that you want to return a product and change it for another one you’ll have to pay the shipping to our miami HQ and then MUTMA will ship your new order to you for free.
please don’t hesitate to contact us if you have any questions on our return policy.
Si la devolución es por decisión del cliente, entonces el mismo tiene que hacerse cargo de los costos de transacción que implique dicha devolución
For purchases from abroad, exchanges and refunds will not be accepted due to import customs fees. We recommend making your purchase with the help of sizing guides. If you have any questions, please email info@mutmashop.com or contact us at 094476420.
Warranties: We offer a one-year warranty in the event of a product defect within this period. After this period, we are not responsible for damage to the product. Such damage must be evaluated by the appropriate department as a fault. We are not responsible for damage caused by misuse.
sample sale: en cuanto al sample sale, todos los productos a la venta son muestras únicas que no entraron en producción. Estas prendas pueden presentar pequeños averíos. A la hora de la compra de uno de estos productos, no se aceptan canje de millas itau volar, a su vez las mismas no tienen cambio o devolución.
* for internacional purchases please note that each country has its own customs clearance policys. It is responsability of each costumer to know and pay the taxes that each country requires.
