Change policies
MUTMA accepts returns and refunds.
to request a return or refund please contact our customer care team by emailing info@MUTMAshop.com you’ll be able to return all full price online orders.
you’ll have 15 days from the date that your order is received to request the return or refund.
Si el cliente decide no cambiar el producto dentro del mes de cambio, podrá solicitar un vale físico para utilizar en el local o digital para la web. Los mismos tienen una duración de 60 días.
the returned product must be new, in perfect conditions, without use and in its original packaging. returns that don’t meet our policy will not be accepted and will be sent back. The refund of the product will be for the same retail price stated at the moment of purchase and will be transferred to the same credit card used for the purchase. the credit on your bank account will be available within 10 days after the refund processes.
In case of choosing refund option, you should send your product back to our HQ. the shipping cost must be paid by the client. once we receive the product and check its conditions, if approved, we´ll then proceed with the refund.
refunds do not apply to sale products. you’ll be able to return any sale product for other sale products available.
if you are overseas and want to return your product, please ship it to our miami HQ. once received and checked its conditions we´ll then proceed with the return or refund depending on your request. in case that you want to return a product and change it for another one you’ll have to pay the shipping to our miami HQ and then MUTMA will ship your new order to you for free.
please don’t hesitate to contact us if you have any questions on our return policy.
Si la devolución es por decisión del cliente, entonces el mismo tiene que hacerse cargo de los costos de transacción que implique dicha devolución
*by purchasing at www.MUTMAshop.com you agree to our return policy.
Garantías: contamos con una garantía de un año en caso de que el producto presente una falla dentro de este plazo de tiempo. pasado el año, no nos hacemos responsables de los daños ocasionados al producto.
sample sale: en cuanto al sample sale, todos los productos a la venta son muestras únicas que no entraron en producción. Estas prendas pueden presentar pequeños averíos. A la hora de la compra de uno de estos productos, no se aceptan canje de millas itau volar, a su vez las mismas no tienen cambio o devolución.
* for internacional purchases please note that each country has its own customs clearance policys. It is responsability of each costumer to know and pay the taxes that each country requires.
